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SUPPORT

Do you need help? Please contact our support team.

FAQ

Technical requirements
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We recommend to use Google Chrome, Microsoft Edge or Mozilla Firefox to actively participate during the virtual conference.
Safari and the Internet Explorer or not current Microsoft Edge versions (before Chromium) are not supported.

Registration process and joining the live event
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After you've registered yourself on the registration page, please make sure to check your email account. We will send you an email with further instructions, including your personal login code, that you need to enter into the login box on the home page, in order to access live sessions.

In case you didn't receive an email 10 minutes after your registration, please make also sure to check your SPAM folder, as the automated email may have been caught by your SPAM guard system. 

To join your sessions
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1. Click Live in the top menu bar
2. Navigate down to the timeline 
3. Click on the session you want to join
4. The screen will refresh - scroll past the blank screen and click Join via the Zoom app or join directly on the website

Recordings
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Please keep in mind, that all Zoom sessions will be recorded, and that demos will be available on YouTube and the Anticipation Hub Website. If you do not want to be shown in the video, please keep your camera and microphone turned off.

Support
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In case you need any support, please contact eventsupport@storytile.net.